Last updated: August 18, 2025\\
Universal Stone (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or submit your information through our contact or inquiry forms.
We may collect personal information that you voluntarily provide to us when you:
Fill out a contact or estimate request form
Schedule a consultation
Request project information
Communicate with us via phone, email, or SMS
The personal information we may collect includes:
Name
Email Address
Phone Number
Project Details
Address or Service Location
Any other information you voluntarily provide
We use the information we collect in the following ways:
To respond to inquiries
To provide estimates and consultation scheduling
To send appointment confirmations and reminders
To provide project updates and follow-ups
To share requested service information
To improve our customer service experience
To send occasional marketing or promotional messages (if you opt-in)
By providing your phone number and opting in through our website forms, you expressly consent to receive SMS messages from Universal Stone related to:
Appointment confirmations
Project updates
Service reminders
Estimate follow-ups
Customer support responses
Occasional promotional or marketing messages (if separately consented)
Message frequency may vary depending on your interaction with our services.
Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying:
STOP to unsubscribe
HELP for assistance
Consent to receive SMS messages is not a condition of purchase.
We do not sell, rent, or share your personal information, including SMS opt-in data or consent, with third parties or affiliates for marketing purposes.
We may share your information with trusted third-party service providers solely for the purpose of operating our business and delivering services to you. These providers may include:
CRM platforms
Scheduling systems
Communication platforms
Website hosting providers
These third parties are required to maintain the confidentiality of your information.
We implement reasonable administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure.
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect general usage data. You can choose to disable cookies through your browser settings if you prefer.
You may request to:
Access your personal data
Update or correct your information
Request deletion of your information
Withdraw consent for communications
To make any such request, please contact us using the details below.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have any questions regarding this Privacy Policy or our data practices, please contact us at:
Website: https://universalstonencai.com/
Email: [email protected]
Phone: +1 980-417-9119